Terms of purchase

About Buffo Baby
The company is based in Hovås, Västra Götaland. The company's postal address is Björklundavägen 4.
If you wish to get in touch with us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all the details about products, prices, billing, and delivery address.
If there is any error in the order confirmation, please contact us immediately via email at [email protected].

Delivery
Our normal delivery times within Sweden are 1-3 days. NOTE: Orders placed on weekends are shipped on the following Monday.
If delays occur (without prior notification of extended delivery times), please contact us at [email protected].

Shipping cost within Sweden: 49 SEK, or free shipping on orders over 649 SEK.

For orders outside Sweden (Denmark, Finland, and Åland), shipping starts from 99 SEK and delivery time is 2-5 days.

Prices
All prices in the store are listed in SEK, and all prices include 25% VAT.
We reserve the right for price changes due to errors in the price list, typographical errors, or changes in costs from our suppliers. We also reserve the right to adjust prices as needed.

Right of Withdrawal
When purchasing products on the website, you, as a customer, have a statutory 14-day right of withdrawal, starting from the day you receive the product you have ordered.

5.1 Using your right of withdrawal:
You must notify us that you wish to cancel. The notification should be sent to us at [email protected]. Your notification should clearly include your name, address, email address, order number, and the products you wish to return.
You should return the products to us immediately and no later than 14 days after notifying us of your withdrawal.
You are responsible for return shipping, delivery, and the condition of the products upon return. The products should be returned well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation of the product if the product is used or damaged.
For more information on your statutory right of withdrawal, see here.

Complaints and Claims
We inspect all products before they are shipped to you. If the product is damaged or incorrectly processed upon arrival, we will remedy the issue at no extra cost in accordance with applicable consumer protection laws.

You must always contact us for approval before returning a defective product.
The complaint should be sent immediately after discovering the defect.

6.1 How to proceed with a complaint?
Any defects or damages should always be reported to [email protected] with your name, address, email address, order number, and a description of the issue.
If we cannot rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will cover return shipping costs for approved complaints.
We reserve the right to reject a complaint if it turns out that the product is not defective according to consumer protection laws. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

Limitation of Liability
We are not liable for indirect damages that may arise from incorrect use of the product. For the best durability and safety, please refer to the product description, which explains care and correct usage. The product should be rinsed after use, avoid contact with sharp objects, and the bands are not intended for play or chewing.

If the product is defective upon delivery, please contact us to arrange a return or replacement.

Product Information
We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that the images accurately represent the products' appearance, as there may be slight color differences depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.

Cookie Information
According to the Electronic Communications Act, website visitors must be informed that cookies are used. The information in the cookie can be used to track a user's browsing activity. A cookie is a small text file that the website you visit asks to store on your computer to provide access to various features. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority's website.

Personal Data
By shopping at Buffo Baby, you accept our privacy policy and how we handle your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or forward your data to third parties without a legal basis.

Buffo Baby is responsible for the processing of the personal data you provide to us as a customer. Your personal data is processed to handle your order and when you wish to receive newsletters or promotional offers.

Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR):

10.1 What is personal data?
Personal data is any information that can directly or indirectly be linked to a physical person.

10.2 What data do we store?
To manage your order and respond to questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, such as fulfilling the contract with you or complying with a legal obligation, for example, according to the Swedish Accounting Act.

10.3 Legal Basis
When making a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar communications are sent with your consent.

10.4 Which data is shared and for what purpose?

10.4.1 Payment Provider
When making a purchase, we share information with our payment provider. The data shared includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number will also be stored by the payment provider. The information is stored to complete the purchase and protect against fraud.
The payment providers we use are: Klarna, Visa, Mastercard.

10.4.2 Shipping Company
To complete the delivery of your orders and fulfill our agreement, we must share specific information with the shipping company. The shared data includes first name, last name, and delivery address. Email address and/or mobile number may also be shared for notifications.
The shipping companies we work with are: Postnord.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

We use [email provider] to send newsletters.

10.5 Right of Access
You have the right to request a copy of all the information we have about you. The copy will be provided electronically in a readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is insufficient.

10.7 Right to be Forgotten
You can request that your data be deleted at any time. There are few exceptions to the right to deletion, such as if the data must be retained to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Data Protection Officer
Buffo Baby is responsible for storing and processing personal data in the web store and ensures that the rules are followed.

10.9 How we protect your personal data
We use industry-standard SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information, such as personal data and passwords.

We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.

Changes to the Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted upon placing an order or visiting the website.

Dispute and Governing Law
If a dispute cannot be resolved amicably between the company’s customer service and the customer, you, as a customer, can contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For customers living in an EU country other than Sweden, complaints can be submitted online via the EU Commission’s dispute resolution platform at http://ec.europa.eu/consumers/odr.
In the event of a dispute, we follow the decisions of ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these terms and conditions will be governed by Swedish law.