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About Buffo Baby
The company is based in Hovås, Sweden. The company's postal address is Björklundavägen 4.
If you wish to contact us, please send an email to info@buffobaby.se with your inquiry and contact details, and we will get back to you shortly.
Orders
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain details about the products, price, billing, and shipping addresses.
If there is an error in the order confirmation, you should immediately contact us via email at info@buffobaby.se.
Delivery
Our standard delivery times are 2-5 days. Please note: Orders placed on weekends will be shipped on the following Monday.
If there are delays in delivery (without prior notice of a longer delivery time), please contact us via email: info@buffobaby.se.
Prices
All prices in the store are listed in SEK and include 25% VAT.
We reserve the right to adjust prices due to errors in the price list, typographical errors, or changes in costs from our suppliers.
Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the goods you ordered.
5.1 Using Your Right of Withdrawal:
You must notify us that you wish to cancel your order. The message should be sent to info@buffobaby.se. In your message, include your name, address, email, order number, and the items being returned.
You must return the products to us immediately, and no later than 14 days after notifying us.
You are responsible for the return shipping and ensuring the products are in the same condition as when they were received.
For more information about your statutory right of withdrawal, see here.
Complaints and Claims
We inspect all products before they are shipped. If the product is damaged or incorrectly shipped upon arrival, we will rectify the issue free of charge in accordance with consumer protection laws.
You must contact us for approval before returning a defective item.
Claims should be made immediately after discovering the defect.
6.1 How to Make a Claim:
Any defects should be reported to info@buffobaby.se, where you should provide your name, address, email, order number, and a description of the issue.
If we are unable to resolve the issue or provide a replacement, we will refund the defective product according to consumer protection laws. We will cover return shipping for approved claims.
We reserve the right to reject a claim if the product is not defective according to consumer protection laws. Claims are handled according to guidelines from the Swedish National Board for Consumer Disputes (ARN).
Limitation of Liability
We are not responsible for indirect damages caused by improper use of the product. For best durability and safety, please refer to the product description, which includes proper care and usage instructions.
Product Information
We reserve the right to correct any typographical errors on this website and to discontinue products. We cannot guarantee that the images accurately reflect the products due to variations in screen color, photo quality, and resolution. We strive to present the products as accurately as possible.
Cookies
Under Swedish law on electronic information, visitors to a website must be informed that cookies are used. A cookie is a small text file that a website requests to save on your computer to provide various functionalities. You can set your browser to automatically deny cookies. More information is available on the Swedish Post and Telecom Authority's website.
Personal Data
By shopping at Buffo Baby, you accept our data protection policy and how we handle your personal data. We value your privacy and only collect the information necessary to process your order. We do not sell or forward your details to third parties without legal grounds.
Buffo Baby is responsible for processing the personal data you provide as a customer. Your personal data is processed to manage your order and send newsletters or promotional offers if you consent.
What is Personal Data?
Personal data is any information that can be linked directly or indirectly to an individual.
What Information Do We Store?
To handle your order and respond to order-related inquiries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Legal Basis
Your personal data is processed to fulfill our agreement with you. Marketing, promotions, and similar communications occur only with your consent.
Who Do We Share Your Data With and Why?
Right of Access
You have the right to request a copy of all the information we hold about you. This will be provided electronically in a readable format.
Right to Rectification
You can request that we correct incorrect information or supplement incomplete information.
Right to be Forgotten
You can request that we delete your data at any time. There are some exceptions, such as when data needs to be retained to fulfill legal obligations (e.g., accounting laws).
Data Protection Officer
Buffo Baby is responsible for the storage and processing of personal data in the online store and ensures compliance with relevant regulations.
How We Protect Your Personal Data
We use industry-standard security measures, such as SSL/TLS and hashing algorithms, to securely store, process, and communicate sensitive data, including personal data and passwords.
Changes to the Terms and Conditions
We reserve the right to change these terms at any time. Changes will be published online on the website and are considered accepted with any order or site visit.
Disputes and Applicable Law
If a dispute cannot be resolved amicably with customer service, you can contact the Swedish National Board for Consumer Disputes (ARN) or use the EU Commission's online dispute resolution platform (http://ec.europa.eu/consumers/odr).
Disputes regarding the interpretation or application of these terms will be governed by Swedish law.